hp deskjet 3636 troubleshooting 2019-06-18T10:58:36+00:00

hp deskjet 3636 troubleshooting

Having troubles printing with your HP Deskjet Ink Advantage 3636 All-In-One printer? Here are few common problems and ways to troubleshoot them. Follow these simple steps to troubleshoot and fix your printer. If you have a windows computer, try downloading HP Print and Scan doctor application. This application helps find where the HP Deskjet 3636 troubleshooting issue is and ways to diagnose it. For further queries, call the toll-free number on our website and get in touch with our customer support team.

HP Deskjet 3636 Paper Jam

  • You need to clear the jammed paper first. Clear it from the input, output trays and the cartridge access area.
  • Press the Cancel button on your printer control panel to remove the jammed paper automatically.
  • If it does not work, remove the paper manually. Open the input and output tray and carefully remove it.
  • Ensure that you don’t leave any torn pieces of paper behind while removing.
  • Turn the printer off. Clutch the sides of the printer and lift open the ink cartridge access door.
  • Slide the ink cartridge to the right slowly and remove the HP Deskjet 3636 Paper Jammed inside.
  • Check for torn pieces of paper with a flashlight and close back the ink cartridge access door.
  • Remove all the plugs and turn the printer upside down. Now gently remove the paper stuck underneath the printer.
  • If the printer doesn’t work, check if the ink cartridge moves freely with HP Deskjet 3636 troubleshooting guide.
  • Switch off the printer and remove the power cord. Open ink cartridge access door and check for foreign objects.
  • If the cartridge is stuck on the right side, move it to left; if it’s on the left side, move it to right.
  • Ensure that the ink cartridge moves freely along the width and close the access door.
  • If the printer still doesn’t work, you need to clean the paper roller and the ink smears.
  • To clean paper roller, press the Cancel button 3 times, Start Copy Color button 7 times and release power button.
  • To clean ink smears, press the Cancel button thrice, Start Copy Color 8 times and release power button.
  • The printer will make some noise for about one minute. Wait for it to settle down and try printing.
  • If the HP Deskjet 3636 troubleshooting problem persists, switch the printer off and lift the input tray up.
  • Check for gray paper pick rollers and carefully clean it with a wet, unstained cloth. Let it dry for a while.
  • Connect the power cord back. Try and check if the printer prints properly.
  • If not, you need to service your printer by seeking the help of a professional.

HP Deskjet 3636 Prints Blank Page

  • If your printer prints a blank page, check whether the ink cartridge you use is genuine or authentic.
  • To check ink levels from Windows computer, open HP Printer Assistant window and click on Maintain Your Printer.
  • Tap the Estimated Ink Levels to know about the ink and toner levels of your printer.
  • To check ink levels from Mac computer, open System Preferences menu and click on Print & Scan.
  • Select the name of your printer and click Open Print Queue. Tap Settings and Utility. Click on Open Printer Utility.
  • Press the Supplies Status to know the estimated levels of ink and toner on your printer.
  • If the ink level is very low, you need to replace the old ink cartridge with new ones.
  • Clasp the sides of the printer and open the ink cartridge access door. Wait for carriage area to settle down.
  • Push in the ink cartridge a little and remove it from its slot. Take the new cartridge and remove the packing tapes.
  • Hold the cartridge in a slight upward angle. With the nozzle of cartridge facing the printer, push it in.
  • Insert the tri-color cartridge in the slot on the left and black cartridge in the slot on the right.
  • Close the carriage access door. An alignment page will be printed by the printer in about 30 seconds.
  • Place a plain page on the scanner lid and close the lid back. Press Start Copy Color to align ink cartridges.
  • To clean ink cartridge from your windows computer, open HP Printer Assistant. Click on Maintain Your Printer.
  • Under Device Services tab, click on Clean Ink Cartridge. A print quality diagnostic page will be printed.
  • To clean ink cartridge from your Mac computer, open System Preferences and click Print & Scan.
  • Select the name of your printer and press Open Print Queue. Click on Settings, Utility and tap Open Printer Utility.
  • Press the Clean Printheads and once the cycle is completed, press Print.
  • If the quality is not acceptable do the second level clean. Identify the defective ink cartridge and replace it.
  • If the HP Deskjet 3636 troubleshooting problem persists even after replacing the ink cartridge, try servicing your printer.

HP Deskjet 3636 won’t print or scan

Step 1 : Reset Your Printer

  • Turn the printer on if it is switched off. Wait for it to finish the warm-up process and disconnect the power cord.
  • Remove all the cables from your printer and wait for 60 seconds.
  • Plug in one end of the power cord to the printer and the other end to an electrical socket.
  • Switch on the printer and try printing to see if the HP Deskjet 3636 troubleshooting problem persists.

Step 2 : Review The Printer Driver Settings

  • For Windows computer, open Devices And Printers and select your printer. Click on Set Preferences.
  • Select Plain Paper in Paper Type area and Normal in the Quality Settings area. Click Ok to save the settings.
  • For Mac computer, open a document and click on File and Print. Open Print Settings window and select your printer.
  • In the Paper & Quality section, ensure that you have selected Normal. Click Ok to continue.

Step 3 : Uninstall And Reinstall Software Drivers

  • To uninstall from your Windows computer, disconnect any wire to your printer from your computer.
  • Open Programs And Features window and select your printer’s name. Click uninstall to remove the software.
  • To uninstall from your Mac computer, open Application window. Tap HP folder and double-click HP uninstaller.
  • Reinstall the software driver by downloading it from the website or installing it from the CD you got with printer.

Step 4 : Update The Printer Firmware

  • Log in to our website and enter the model number of your printer. Select the OS version of your computer.
  • Click on Firmware and Select download. Install the downloaded firmware.
  • If the serial number displays, click on the checkmark. If it does not display, skip the update.
  • If the printer uses a network connection, try connecting a USB cable. Now update the firmware.

HP Deskjet 3636 Ink cartridge issues

  • Ensure that the ink cartridge that you use is authentic and compatible with your printer.
  • Check if the ink cartridges are correctly installed. Clutch and sides of the ink cartridge access door and open it up.
  • Wait for the cartridge to move to the center and remove the ink cartridge from its slot.
  • Peel off all the protective tapes and insert the ink cartridge back into the slot.
  • Hold the nozzle of the ink cartridge at a slightly upward angle.
  • Insert the ink cartridge into the slot with the nozzle facing the printer.
  • The tri-color ink cartridge goes into the slot on the left and the black cartridge goes into the slot on the right.
  • Close the ink cartridge access door and the exterior door and try printing now.
  • If the problem continues, you need to clean the ink cartridge contacts.
  • Open the ink cartridge access door and remove the ink cartridge from its slot.
  • Check the contacts for debris or ink buildup. Clean the contacts thoroughly with an unstained cloth.
  • Wet a small piece of foam and clean the copper-colored portion of the ink cartridge contacts and let it dry.
  • Clean the electrical contacts inside the printer with a wet cloth. Clean the other contacts in the carriage.
  • Let it all dry for a while and insert the ink cartridge back into the slot. Close the doors back and try printing.
  • If the problem persists, remove and re-insert the cartridge with the same procedure.
  • Try printing and if the HP Deskjet 3636 troubleshooting issue is still not solved, clean the ink cartridge contacts once again.
  • Restart the printer once. Remove the power cord and other wires from the printer while the printer is running.
  • Leave the printer idle for a minute and connect the power cord back and turn it on.
  • If the issue persists, replace the old ink cartridge with new ones. Align the ink cartridge.
  • If the problem is still not fixed, then you need to service your printer.

HP Deskjet 3636 Copy issues

Step 1 : Clean The Scanner Glass

  • Switch off the printer and disconnect the power cord from the printer.
  • Open the scanner lid. Spray the glass cleaner on the scanner glass and clean it with a dry cloth.
  • Once the glass is dry, close back the lid. Connect the power cord to the printer and turn it on.
  • Try placing a document on the scanner glass and copy it. If the problem persists, continue to the next step.

Step 2 : Clean The ADF Rollers

  • Remove the documents from ADF. Turn the printer off and eject the power cord from the printer.
  • Open the ADF cover and start cleaning the paper pick rollers and the separator pad inside the ADF.
  • Let the ADF dry for a minute or two and close the ADF door back.
  • Reload the document in the ADF. Connect the power cord and switch on the printer.

Step 3 : Change Copy Settings

  • If the problem continues, touch the Copy button on your printer’s control panel and press Settings.
  • Change any of the settings like Contrast, Reduce/Enlarge, Quality, Optimize to improve the copy quality.
  • Once you are done customizing the settings, touch the Back icon or the Okay button.
  • Try scanning a document and if it the HP Deskjet 3636 troubleshooting issue is not solved yet, continue to the next step.

Step 4 : Change The Paper Settings

  • Touch the Setup button on your printer control panel. Press Paper Setup and select Def. Paper Size.
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  • Reset the printer by plugging out the power cord while the printer is on. Connect it back after a minute.
  • If the problem is still not fixed, you need to service your printer.
HP Deskjet 3636 error code

Step 1 : Clear The Jammed Paper

  • Press the Cancel button on your printer control panel to remove the jammed paper automatically.
  • Open the input and output trays and remove the jammed paper. Do not leave any torn pieces of paper.
  • Open the ink cartridge access door and look for jammed paper. Slowly take it out.
  • Turn your printer upside down and check for the jammed paper on the underneath and remove it.

Step 2 : Remove And Re-install Ink Cartridge

  • Grasp the sides of the ink cartridge access door and open it. Wait for the carriage to settle down.
  • Push the ink cartridge a bit and pull it out from the slot. Clean the ink cartridge contacts.
  • Hold the cartridge at a slightly upward angle. With the nozzle facing the printer, push it into the slot.
  • Close the access door and try printing now. If the HP Deskjet 3636 troubleshooting issue persists, continue to the next step.

Step 3 : Plug The Printer Directly Into A Wall Outlet

  • Eject the power cord and other wires from the rear of your printer.
  • Plug out the power cord if you have connected it to any power strips or surge suppressors.
  • Connect the power cord directly into an electrical outlet. Plug all the wires back to the printer.
  • Turn the printer on and try printing. If the problem continues, continue to the next step.

Step 4 : Reset Your Printer

  • Plug out the power cord from your printer while your printer is turned on.
  • Leave it to rest for a while and plug the wire back into the printer.
  • Switch your printer and on try printing to see if it properly works.
  • If the HP Deskjet 3636 troubleshooting issue is still not solved, try servicing your printer once.
HP Deskjet 3636 Network and connection issues

Step 1 : Restart the Printer, Computer, And Router.

  • Eject the power cord from the router, switch off your printer, and shut down your computer.
  • Wait for a minute or two before connecting the power cord to the router. Turn everything on.
  • Try installing the software driver now. If the printer is found, the HP Deskjet 3636 troubleshooting issue is solved.
  • If the printer is not found during the installation, continue to the next step.

Step 2 : Check The Network Connection Status

  • Ensure that you have not connected your printer to any guest network such as school or hospital.
  • For a wired connection, make sure that the connection is stable. For wireless, turn on the Wi-fi on your printer.
  • Connect your computer to the same wireless network and check the stability of the connection.
  • Disconnect all VPNs and install the software. If the HP Deskjet 3636 troubleshooting issue persists, move to the next step.

Step 3 : Reset The Print System

  • For Windows computer, Run HP Print & Scan Doctor. Choose My Product Is Not Listed and click Retry.
  • In the Network tab, check if you have enabled Firewall. If it is enabled, disable it.
  • For Apple computers, open System Preferences. Click on Print & Scan.
  • Right-click on blank space and choose Reset Printing System. Click Reset and Select Okay.

Step 4 : Uninstall and Reinstall The Software

  • For Windows computer, open Programs & Features and select the name of your printer. Tap the Uninstall button.
  • For Apple computer, click on Go and select Applications. Open HP and double-click on HP Uninstaller.
  • Once you have uninstalled the software, log in to our website and enter the model number of your printer.
  • Download the software and re-install it. It this doesn’t solve the HP Deskjet 3636 troubleshooting issue, service your printer.
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